They still suck, and I’m never buying another HP, but at least I’m getting my machine back tonight.
After speaking to 9 different customer service reps over two separate days for a total of two and a half hours I finally:
- Spoke to someone who was helpful (he was setting me up for a complete rebuild)
- Found out that my machine was in the process of being fixed and would be shipped back to me yesterday!
It’s insane how poor the front end service reps are and how poor the interdepartmental communication is. All that time and frustration could have been saved if they just had a way to keep the account up to date. So lame.